AASAAN
AASAAN
AASAAN
AASAAN
AASAAN is a design intervention in Indian Election that addresses the systemic challenges faced by Polling Officers. Grounded in immersive field research, our work moves beyond just the polling booth to map the officer's complete journey, identifying critical pain points from inconvenient training schedules to manual data reporting.
AASAAN is a design intervention in Indian Election that addresses the systemic challenges faced by Polling Officers. Grounded in immersive field research, our work moves beyond just the polling booth to map the officer's complete journey, identifying critical pain points from inconvenient training schedules to manual data reporting.
AASAAN is a design intervention in Indian Election that addresses the systemic challenges faced by Polling Officers. Grounded in immersive field research, our work moves beyond just the polling booth to map the officer's complete journey, identifying critical pain points from inconvenient training schedules to manual data reporting.
AASAAN is a design intervention in Indian Election that addresses the systemic challenges faced by Polling Officers. Grounded in immersive field research, our work moves beyond just the polling booth to map the officer's complete journey, identifying critical pain points from inconvenient training schedules to manual data reporting.
My Role
My Role
My Role
My Role
Interviews
Interviews
Interviews
UI Design
UI Design
UI Design
Desk Research
Desk Research
Desk Research
Persona
Persona
Persona
Team [Four members]
Team [Four members]
Team [Four members]
Team [Four members]
Timeline
Timeline
Timeline
Timeline
3 Weeks (Aug 2024)
3 Weeks (Aug 2024)
3 Weeks (Aug 2024)
3 Weeks (Aug 2024)
Anirudha Joshi
Anirudha Joshi
Anirudha Joshi
Backend app to support elections
Backend app to support elections
Backend app to support elections
Initial Brief
Initial Brief
Initial Brief
Design a backend web app for polling officers to manage elections better
Design a backend web app for polling officers to manage elections better
Design a backend web app for polling officers to manage elections better
Concerns and expectations
Concerns and expectations
Concerns and expectations
In the recent Lok Sabha elections, there were three election booths next to each other at my polling centre. One election booth had a long queue (this was my booth ☹️ ). The other two booths had almost no queues. The main reason why the ECI can’t do load balancing at polling booths is that a voter is tied to a specific polling booth. The process of polling is explained in this representative poster (note the step of ID verification). In this project, we will attempt to create an application to manage voters so as to speed up the process of polling and also to manage loads. If the concept becomes successful, this “roaming option” can be extended to a municipal ward, then to a Vidhan Sabha constituency, and perhaps even to the whole Lok Sabha constituency. Please remember though, that the system should be 100% compatible with the current paper system (remote polling centres have only one polling booth).
In the recent Lok Sabha elections, there were three election booths next to each other at my polling centre. One election booth had a long queue (this was my booth ☹️ ). The other two booths had almost no queues. The main reason why the ECI can’t do load balancing at polling booths is that a voter is tied to a specific polling booth. The process of polling is explained in this representative poster (note the step of ID verification). In this project, we will attempt to create an application to manage voters so as to speed up the process of polling and also to manage loads. If the concept becomes successful, this “roaming option” can be extended to a municipal ward, then to a Vidhan Sabha constituency, and perhaps even to the whole Lok Sabha constituency. Please remember though, that the system should be 100% compatible with the current paper system (remote polling centres have only one polling booth).
In the recent Lok Sabha elections, there were three election booths next to each other at my polling centre. One election booth had a long queue (this was my booth ☹️ ). The other two booths had almost no queues. The main reason why the ECI can’t do load balancing at polling booths is that a voter is tied to a specific polling booth. The process of polling is explained in this representative poster (note the step of ID verification). In this project, we will attempt to create an application to manage voters so as to speed up the process of polling and also to manage loads. If the concept becomes successful, this “roaming option” can be extended to a municipal ward, then to a Vidhan Sabha constituency, and perhaps even to the whole Lok Sabha constituency. Please remember though, that the system should be 100% compatible with the current paper system (remote polling centres have only one polling booth).
Technology available
Technology available
Technology available
Assume that this will be a standard app / web app that can run on a common smartphone / tablet / browser.
Assume that this will be a standard app / web app that can run on a common smartphone / tablet / browser.
Assume that this will be a standard app / web app that can run on a common smartphone / tablet / browser.
Ganpatipule
Ganpatipule
Ganpatipule
Malgund
Malgund
Malgund
Rajwadi
Rajwadi
Rajwadi
To gather diverse election insights, we interviewed urban stakeholders at IIT Bombay and rural stakeholders in Ganpatipule and Malgund. We spoke with a wide range of participants, including various election officials and voters.
To gather diverse election insights, we interviewed urban stakeholders at IIT Bombay and rural stakeholders in Ganpatipule and Malgund. We spoke with a wide range of participants, including various election officials and voters.
To gather diverse election insights, we interviewed urban stakeholders at IIT Bombay and rural stakeholders in Ganpatipule and Malgund. We spoke with a wide range of participants, including various election officials and voters.
All interviews were structured using a Master-Apprentice relationship model.
All interviews were structured using a Master-Apprentice relationship model.
All interviews were structured using a Master-Apprentice relationship model.
Retrospective Account
Retrospective Account
Retrospective Account
Retrospective Account
It is a method used in user research to understand workflows, decision-making, and challenges from the user's perspective. It involves recalling events as it happened in the past through carefully crafted questions.
It is a method used in user research to understand workflows, decision-making, and challenges from the user's perspective. It involves recalling events as it happened in the past through carefully crafted questions.
It is a method used in user research to understand workflows, decision-making, and challenges from the user's perspective. It involves recalling events as it happened in the past through carefully crafted questions.
Interpretations
Interpretations
Interpretations
Interpretations
While interviews are performed in pairs, interpretations bring the whole team together. They build a true involvement in the data we collected and (as you might guess from the name) bring multiple perspectives on the same problem.
While interviews are performed in pairs, interpretations bring the whole team together. They build a true involvement in the data we collected and (as you might guess from the name) bring multiple perspectives on the same problem.
While interviews are performed in pairs, interpretations bring the whole team together. They build a true involvement in the data we collected and (as you might guess from the name) bring multiple perspectives on the same problem.
Affinity Mapping
Affinity Mapping
Affinity Mapping
Affinity Mapping
Actionable insights were identified by structuring the interview findings through bottom-up affinity mapping.
Actionable insights were identified by structuring the interview findings through bottom-up affinity mapping.
Actionable insights were identified by structuring the interview findings through bottom-up affinity mapping.
Revised Brief
Revised Brief
Revised Brief
Revised Brief
To streamline the document verification process by distributing the Polling Officers’ work load; and to automate the demographics submissions.
To streamline the document verification process by distributing the Polling Officers’ work load; and to automate the demographics submissions.
To streamline the document verification process by distributing the Polling Officers’ work load; and to automate the demographics submissions.
To streamline the document verification process by distributing the Polling Officers’ work load; and to automate the demographics submissions.
Information Architecture
Information Architecture
Information Architecture
Information Architecture
Before Elections
During Elections
Nature
Nature
Nature
Calm, duty-focused field officer handling election ops under pressure.
Calm, duty-focused field officer handling election ops under pressure.
Calm, duty-focused field officer handling election ops under pressure.
Needs
Needs
Needs
Streamlined reporting to ease stress, Stronger peer support, Better preparedness at Polling booths for officers.
Streamlined reporting to ease stress, Stronger peer support, Better preparedness at Polling booths for officers.
Streamlined reporting to ease stress, Stronger peer support, Better preparedness at Polling booths for officers.
Concerns
Concerns
Concerns
Logistics delays, Poor living conditions for female officers, Balancing family duties during elections.
Logistics delays, Poor living conditions for female officers, Balancing family duties during elections.
Logistics delays, Poor living conditions for female officers, Balancing family duties during elections.
AASAAN
AASAAN
AASAAN
AASAAN
Tailored for polling officers (aged 40-50+), this home screen uses a clear, non-negotiable hierarchy. It elevates the training schedule above all else, ensuring the most-missed information is now unmissable.
Tailored for polling officers (aged 40-50+), this home screen uses a clear, non-negotiable hierarchy. It elevates the training schedule above all else, ensuring the most-missed information is now unmissable.
Tailored for polling officers (aged 40-50+), this home screen uses a clear, non-negotiable hierarchy. It elevates the training schedule above all else, ensuring the most-missed information is now unmissable.
'What's New' section is a personalized feed that analyse an officer's duty history. It shows only the new procedures implemented since their last election duty.
'What's New' section is a personalized feed that analyse an officer's duty history. It shows only the new procedures implemented since their last election duty.
'What's New' section is a personalized feed that analyse an officer's duty history. It shows only the new procedures implemented since their last election duty.
Creating a centralized “Reschedule Training” option so POs and PROs can manage their training.
Creating a centralized “Reschedule Training” option so POs and PROs can manage their training.
Creating a centralized “Reschedule Training” option so POs and PROs can manage their training.
Start Poll
Start Poll
Start Poll
Start Poll
This 'Start Poll' flow turns a complex procedure into a linear, step-by-step task. By revealing only one action at a time, from device connection to code entry, it makes a high-pressure process manageable and error-proof.
This 'Start Poll' flow turns a complex procedure into a linear, step-by-step task. By revealing only one action at a time, from device connection to code entry, it makes a high-pressure process manageable and error-proof.
This 'Start Poll' flow turns a complex procedure into a linear, step-by-step task. By revealing only one action at a time, from device connection to code entry, it makes a high-pressure process manageable and error-proof.
Guiding the POs Visually, in Marking the Printed Marked Electoral Roll.
Guiding the POs Visually, in Marking the Printed Marked Electoral Roll.
Guiding the POs Visually, in Marking the Printed Marked Electoral Roll.
'Voter Darshan' automates the check-in process. An ID scan instantly finds the voter's Page/Row in the paper roll and automatically adds them to the count. The header tracks the live M/F/TG turnout (male/female/transgender) required for official reporting, eliminating two manual tasks at once.
'Voter Darshan' automates the check-in process. An ID scan instantly finds the voter's Page/Row in the paper roll and automatically adds them to the count. The header tracks the live M/F/TG turnout (male/female/transgender) required for official reporting, eliminating two manual tasks at once.
'Voter Darshan' automates the check-in process. An ID scan instantly finds the voter's Page/Row in the paper roll and automatically adds them to the count. The header tracks the live M/F/TG turnout (male/female/transgender) required for official reporting, eliminating two manual tasks at once.
Introducing Biometric Authentication of voters(still allowing scanning approved IDs) and Automatic marking of Electoral Roll.
Introducing Biometric Authentication of voters(still allowing scanning approved IDs) and Automatic marking of Electoral Roll.
Introducing Biometric Authentication of voters(still allowing scanning approved IDs) and Automatic marking of Electoral Roll.
Naman Khurana
© 2025. All rights reserved.
Naman Khurana
© 2025. All rights reserved.
Naman Khurana
© 2025. All rights reserved.
Naman Khurana
© 2025. All rights reserved.
